FAQ


 [Due to delays caused by Canada Post - we can't guarantee orders before Christmas.]

 

What is your return policy? 

No refunds unless merchandise is damaged. 


 What carriers do you use?

Canada Post without tracking. 

 

 How long before my order arrives?
We try our best to ship as fast as possible, however, we do ask that you understand we need 1-3 weeks to allow your item to arrive at your doorstep. 

 

**Happy Soul Project will not be responsible for lost or stolen packages once delivered**

 

International Shipping: We DO ship internationally. Times for international shipping take between 3-5 weeks.

 

International taxes and duties: If your local government imposes taxes and duties, you will be responsible for paying the taxes, duties, and/or custom fees. Please contact customs specific to your country for more information.